Ms Margaret is a patient of the same dialysis clinic as my mom and me. She is an eighty-seven year old , heavy set, humble, black woman, of few words, who waits patiently in her wheelchair with her oxygen tank for medical transportation to pick her up from the clinic and drive her back to the nursing facility that she resides.
Last Saturday I greeted her with a hug and asked her how she was feeling. She didn’t complain of anything besides being tired from waiting for her ride. She had finished her treatment at ten and it was then twelve thirty. She said sometimes her ride would not come until two o’clock. Giving her a four hour wait.
Pam, one of the nurses at the facility, came out to get my mom and told me that she had called the transportation company for Ms Margaret but no one is in the office on Saturday’s.
Ms Margaret told me that you only get a voicemail on Saturday. I called anyway but found Ms Margaret and Pam to be right. I asked Ms Margaret if I could call her daughter for her but she said that it wouldn’t do any good since she had to have a lift to get into a vehicle.
She then told me that she had needed to be taken to the bathroom but had to have a bed pan due to her limited mobility. I felt terrible and helpless for her being in that situation.
I offered her a pack of nabs ( name given to peanut butter crackers by elders). Hesitant to accept them, she said she would only eat one. I asked her if she had a drink in her bag but she didn’t, so I went to the dollar store across the street to get her a fruit punch.
When I got back to the clinic with her drink she told me about her treatment at the nursing facility. She mentioned how her doctor told her that she should have been dead ten years ago, and how he snuck and put a patch on her back that her son asked him not to due to the side effects that it caused her.
Then she told me how her assistant refused to wash her properly and told her that she smelled bad and made her sick to be near her. I held back tears.
Yesterday, I had opportunity to visit her. I took her roses, strawberries, and grapes. I was able to meet one of her assistants who appeared unfriendly and defensive by my presence. Compliments and kindness eased his position. I was able to assist with her bath and get her settled for bed.
Today I made calls to the transportation company and the nursing facility to try to resolve her ever having to wait four hours to be picked up.